Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Senior Collections Associate
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Senior Collections Associate manages overdue customer accounts, contacts customers through phone and written channels, negotiates suitable repayment arrangements, processes account updates, and follows approved collections and hardship procedures. The role typically requires experience in collections, accounts receivable, banking, or customer service; strong communication and negotiation skills; sound judgment; attention to detail; and confidence using customer-management and office systems. Candidates are expected to meet productivity and recovery targets, handle sensitive financial information responsibly, comply with regulations and ANZ policies, maintain accurate records, and provide respectful support to customers. Previous experience in a contact-center or financial-services environment, willingness to work shifting schedules, and strong English communication skills are commonly preferred.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About ANZ Bank
ANZ Bank, formally Australia and New Zealand Banking Group Limited, is one of Australia’s major banking groups, with operations across Australia, New Zealand and selected international markets. The bank provides retail, business, institutional and corporate banking services, including lending, transaction banking, payments, treasury and financial markets solutions. ANZ’s Philippines operations support customers and global business functions such as operations, technology, risk, finance and customer servicing. The organization promotes customer focus, integrity, collaboration, inclusion and responsible banking. Employees generally work in structured, regulated environments where accuracy, data protection, service quality and compliance are important. ANZ offers career opportunities for professionals developing experience in banking operations, collections, contact-center services, technology and corporate support.