Senior Collections Associate

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Collections Associate manages overdue customer accounts, contacts customers through phone and written channels, negotiates suitable repayment arrangements, processes account updates, and follows approved collections and hardship procedures. The role typically requires experience in collections, accounts receivable, banking, or customer service; strong communication and negotiation skills; sound judgment; attention to detail; and confidence using customer-management and office systems. Candidates are expected to meet productivity and recovery targets, handle sensitive financial information responsibly, comply with regulations and ANZ policies, maintain accurate records, and provide respectful support to customers. Previous experience in a contact-center or financial-services environment, willingness to work shifting schedules, and strong English communication skills are commonly preferred.

About the employer

ANZ Bank, formally Australia and New Zealand Banking Group Limited, is one of Australia’s major banking groups, with operations across Australia, New Zealand and selected international markets. The bank provides retail, business, institutional and corporate banking services, including lending, transaction banking, payments, treasury and financial markets solutions. ANZ’s Philippines operations support customers and global business functions such as operations, technology, risk, finance and customer servicing. The organization promotes customer focus, integrity, collaboration, inclusion and responsible banking. Employees generally work in structured, regulated environments where accuracy, data protection, service quality and compliance are important. ANZ offers career opportunities for professionals developing experience in banking operations, collections, contact-center services, technology and corporate support.

Working in Philippines

The Philippines offers strong opportunities in banking, shared services, contact centers, technology, accounting and digital operations, especially in Metro Manila, Cebu and Clark. English is widely used in business, and Filipino culture is generally welcoming, family-oriented and community-focused. Manila provides extensive employment, dining and entertainment options but has traffic, congestion and higher living costs. Cebu and other regional centers offer a more relaxed lifestyle, while beaches and outdoor destinations are easily accessible. Rent and daily expenses vary considerably by city and neighborhood. Foreign employees normally need an employer-sponsored work visa or permit; requirements depend on nationality, contract and role, so professional immigration advice is recommended. Filipino citizens relocating within the country need no visa, but should arrange identification, housing, tax registration and healthcare coverage. Research transport, weather, disaster preparedness and local employment rules before moving.