Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Everyday Banking (EDB) Consultant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Everyday Banking (EDB) Consultant supports ANZ customers with routine banking needs through phone and digital channels, including account enquiries, transactions, payments, card assistance and general product information. The role typically requires strong spoken and written English, customer-service or contact-center experience, sound computer skills, attention to detail and the ability to follow banking procedures. Candidates are expected to protect customer information, manage conversations professionally, resolve issues accurately, meet service and productivity targets, and identify suitable opportunities to refer or promote relevant banking products. Flexibility for shifting schedules, including weekends or public holidays, may be required. Banking experience is helpful but may not always be essential if the candidate demonstrates communication skills, reliability and a customer-focused attitude.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About ANZ Bank
ANZ Bank is one of Australia and New Zealand's major banking groups, serving retail, business, institutional and private customers across Australia, New Zealand and selected international markets. The bank provides everyday banking, lending, payments, investment, trade and financial-market services. Its Philippines operations support ANZ's global customer and business activities, including contact-center, technology, operations and professional services functions. ANZ promotes customer-focused service, risk awareness, inclusion, collaboration and responsible banking. Employees commonly work in structured, regulated environments where confidentiality, accuracy and compliance are important. The bank may offer training, career development, health benefits and opportunities to move into other banking, operations or support functions, depending on the position and employment arrangement.