Everyday Banking (EDB) Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Everyday Banking (EDB) Consultant supports ANZ customers with routine banking needs through phone and digital channels, including account enquiries, transactions, payments, card assistance and general product information. The role typically requires strong spoken and written English, customer-service or contact-center experience, sound computer skills, attention to detail and the ability to follow banking procedures. Candidates are expected to protect customer information, manage conversations professionally, resolve issues accurately, meet service and productivity targets, and identify suitable opportunities to refer or promote relevant banking products. Flexibility for shifting schedules, including weekends or public holidays, may be required. Banking experience is helpful but may not always be essential if the candidate demonstrates communication skills, reliability and a customer-focused attitude.

About the employer

ANZ Bank is one of Australia and New Zealand's major banking groups, serving retail, business, institutional and private customers across Australia, New Zealand and selected international markets. The bank provides everyday banking, lending, payments, investment, trade and financial-market services. Its Philippines operations support ANZ's global customer and business activities, including contact-center, technology, operations and professional services functions. ANZ promotes customer-focused service, risk awareness, inclusion, collaboration and responsible banking. Employees commonly work in structured, regulated environments where confidentiality, accuracy and compliance are important. The bank may offer training, career development, health benefits and opportunities to move into other banking, operations or support functions, depending on the position and employment arrangement.

Working in Philippines

The Philippines offers job opportunities in banking, contact centers, technology, shared services, healthcare, education, tourism and digital commerce, especially in Metro Manila, Cebu and Clark. English is widely used in business, and the culture is generally welcoming, family-oriented and community-minded. Lifestyle varies from busy urban living and affordable dining to beaches, mountains and island travel. Quezon City has extensive transport, shopping and residential options, although traffic and rainy-season disruption are common. Foreign employees normally need an appropriate work visa or permit arranged with employer support; short tourist stays do not authorize employment. Relocating workers should confirm sponsorship, tax obligations, health insurance, housing and document requirements before arrival. Filipino nationals returning from overseas generally need standard employment and onboarding documents. Costs are lower than in Australia or many Western countries, but salaries and housing vary significantly by city and neighborhood.