S&S Banking Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The S&S Banking Consultant role supports customers with everyday banking needs, including account services, transactions, digital banking assistance, lending referrals and product guidance. Requirements typically include customer service or retail experience, strong communication skills, sound digital literacy, attention to detail and the ability to meet regulatory and identification obligations. Banking experience is helpful but not always essential, as training may be provided. ANZ expects candidates to be customer-focused, professional, inclusive and confident in understanding customer needs. The successful candidate should work collaboratively, manage competing priorities, protect customer information and identify suitable banking solutions without compromising responsible banking standards.

About the employer

ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, serving retail, business, institutional and private banking customers. Founded in 1835, ANZ provides transaction accounts, home and personal lending, business finance, payments, wealth services and digital banking solutions. The bank operates across Australia, New Zealand and selected international markets, with a large branch, contact-centre and digital presence. ANZ’s stated focus is helping customers improve their financial wellbeing and supporting the communities and businesses in which it operates. Its employees work in a regulated environment that places importance on customer outcomes, integrity, risk management, inclusion and responsible lending. The organisation continues to invest in technology and digital services while maintaining face-to-face support for customers who prefer branch banking.

Working in Australia

Australia offers opportunities in banking, technology, healthcare, construction, education, trades, logistics, professional services and hospitality. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, while regional areas may offer lifestyle advantages and skills shortages. Australian workplace culture is generally informal, direct, collaborative and respectful of work-life balance. Lifestyle options range from beaches and outdoor recreation to vibrant cities, sport and multicultural dining. Living costs can be high, particularly for housing in Sydney, Melbourne and Brisbane. Visa options include employer-sponsored visas, skilled migration, graduate visas, student visas and working holiday visas, depending on nationality, occupation and eligibility. Before relocating, check Australian government requirements, obtain appropriate health insurance, budget for rent and transport, and confirm work rights. Public healthcare access varies by visa, and professional qualifications may require local recognition.