Banking Consultant, Melbourne, Victoria

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Banking Consultant role supports customers with everyday banking needs, including account services, transactions, lending enquiries, digital banking and financial guidance. Candidates are expected to provide welcoming, accurate and compliant service while identifying suitable products and referring customers to specialist teams when needed. Strong communication, listening and problem-solving skills are important, along with confidence using technology and a willingness to learn. Previous retail, customer service or banking experience is useful, but ANZ may also consider candidates with transferable experience. The role requires professionalism, attention to detail, teamwork and a genuine focus on improving customer outcomes.

About the employer

ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing retail, commercial and institutional banking, payments and wealth-related services. Headquartered in Melbourne, ANZ serves millions of customers across Australia, New Zealand and selected international markets. Its consumer banking operations support everyday accounts, home lending, personal finance and digital banking, while its business divisions work with companies, institutions and government organisations. ANZ places strong emphasis on customer service, responsible banking, risk management, inclusion and digital innovation. Employees typically work in branches, contact centres, corporate offices and technology or operations teams. The organisation offers structured learning, career mobility and benefits that can support professional development in banking and financial services.

Working in Australia

Australia offers employment opportunities in banking, technology, healthcare, construction, education, hospitality, engineering and professional services, with Melbourne, Sydney, Brisbane, Perth and Adelaide being major job markets. Workplace culture is generally practical, collaborative and relatively informal, with emphasis on punctuality, safety, inclusion and work-life balance. Lifestyle varies from busy city living to quieter regional communities, with beaches, national parks, sport and outdoor activities widely accessible. Housing and transport costs can be high in major cities, so budgeting is important. Skilled professionals may qualify for employer-sponsored, skilled or state-nominated visas, while working holiday options suit eligible younger applicants. Before relocating, check official Australian Department of Home Affairs requirements, skills assessments and occupation lists. Secure appropriate health insurance, understand tax and superannuation obligations, and research rental availability, public transport and local banking arrangements.