Senior Lead, Franchisee Capability & Development

Role summary

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The Senior Lead, Franchisee Capability & Development role is responsible for strengthening the capability, performance and engagement of ANZ’s franchisee network. Key requirements are experience in learning and development, capability frameworks, stakeholder management, program design and commercial or banking environments. The successful candidate will be able to translate business strategy into practical development initiatives, work collaboratively with franchisees and internal leaders, and use data and feedback to measure impact. ANZ will expect strong communication, facilitation, influencing and project-management skills, along with sound commercial judgement, customer focus and the ability to operate independently in a complex organisation.

About the employer

ANZ Bank is one of Australia’s major banking groups, providing retail, business, institutional and commercial banking services across Australia and New Zealand. Headquartered in Melbourne, ANZ serves millions of customers through branches, digital channels, contact centres and specialist relationship teams. Its services include transaction and savings accounts, home and business lending, payments, financial markets, wealth solutions and institutional banking. The bank employs a large workforce across technology, operations, risk, customer service and corporate functions. ANZ continues to invest in digital banking, customer experience, responsible lending, cybersecurity and workforce capability. The organisation promotes collaboration, inclusion and professional development, while operating in a highly regulated environment that places strong emphasis on risk management, customer outcomes and community trust.

Working in Australia

Australia offers strong opportunities in banking, finance, technology, healthcare, education, construction, engineering, logistics and professional services. Major employment hubs include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, with salaries generally highest in Sydney and Melbourne but living costs also higher. Australian workplace culture is typically informal, practical, team-oriented and focused on clear communication, accountability and work-life balance. Lifestyle options range from beaches and outdoor activities to vibrant arts, sporting and multicultural communities. Skilled migrants may explore employer-sponsored visas, the Skilled Independent or State Nominated pathways, or other eligible temporary and permanent options. Requirements vary by occupation, qualifications, English ability, age and experience, so applicants should check the Australian Department of Home Affairs. Plan for housing, health insurance, tax, transportation and regional cost differences before relocating.