Assistant Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Manager supports the day-to-day operation of an ANZ branch, helping deliver quality customer service, achieve sales and service outcomes, and maintain strong risk and compliance standards. The role typically requires banking or customer service experience, sound knowledge of financial products, strong communication skills, and the ability to coach and support team members. Candidates are expected to build trusted customer relationships, identify suitable banking solutions, manage operational responsibilities, resolve issues professionally, and contribute to a positive team culture. Attention to detail, commercial awareness, integrity, and a customer-first approach are essential. Experience leading a team or working in retail banking is advantageous.

About the employer

Australia and New Zealand Banking Group Limited (ANZ) is one of Australia’s major financial institutions, providing banking and financial services to retail customers, businesses, institutional clients, and wealth customers. Headquartered in Melbourne, ANZ operates across Australia, New Zealand and selected international markets. Its services include everyday banking, home lending, personal finance, business banking, commercial lending, investment services and institutional banking. ANZ employs people across branches, contact centres, technology, operations and specialist financial teams. The organisation places strong emphasis on customer outcomes, responsible banking, risk management, inclusion and digital innovation. In Australia, ANZ serves customers through branches, digital channels and relationship teams, with roles ranging from frontline banking and customer support to technology, finance, risk and corporate functions.

Working in Australia

Australia offers opportunities in banking, finance, technology, healthcare, construction, education, retail, hospitality and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra; Perth is particularly strong in resources, infrastructure, financial services and growing technology sectors. Australian workplaces generally value punctuality, direct communication, teamwork, safety and work-life balance. Lifestyle varies from city living to coastal, regional and outdoor environments, with high-quality public services but relatively high housing and living costs in major cities. Skilled workers commonly use employer-sponsored visas, skilled independent or state-nominated visas, and temporary graduate pathways where eligible. Before relocating, applicants should check occupation lists, English-language requirements, skills assessments, health and character rules, and visa conditions through the Department of Home Affairs. Consider accommodation, tax, Medicare eligibility, transport and professional recognition when planning a move.