Associate Director, NFR Merchants Acquiring

Role summary

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This role leads non-financial risk management for ANZ’s merchant-acquiring business, supporting safe, compliant and commercially effective payment solutions. Requirements typically include strong experience in merchant acquiring, payments, banking, risk management or financial services, together with knowledge of regulatory obligations, operational controls and stakeholder governance. The successful candidate is expected to identify and manage risks, strengthen controls, oversee incidents and issues, contribute to business strategy, and influence senior stakeholders across product, operations, technology, compliance and commercial teams. Strong communication, analytical thinking, decision-making and leadership skills are essential, along with the ability to work across complex, fast-changing payment environments.

About the employer

ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing retail, commercial, institutional and private banking services. Headquartered in Melbourne, ANZ supports millions of customers across Australia, New Zealand and selected international markets. Its services include transaction banking, lending, payments, wealth solutions, markets and digital banking. ANZ works with individuals, businesses, governments and institutions, helping customers manage money, invest, trade and grow. The bank continues to invest in digital platforms, payment innovation, risk management and simpler customer experiences. As a large regulated financial institution, ANZ offers career opportunities across banking, technology, operations, risk, compliance, data, product and corporate functions. Its workplace generally emphasises customer outcomes, responsible banking, inclusion, collaboration and professional development.

Working in Australia

Australia offers strong opportunities in banking, payments, technology, healthcare, engineering, construction, education, hospitality and professional services, especially in Melbourne, Sydney, Brisbane and Perth. The culture is generally informal, multicultural and direct, with an emphasis on work-life balance, teamwork and outdoor living. Major cities provide excellent public transport, restaurants, beaches, parks and sporting activities, although housing and living costs can be high. Skilled professionals may explore employer-sponsored visas, the Temporary Skill Shortage visa, skilled migration pathways or permanent residency options, depending on occupation, qualifications and eligibility. Applicants should check current requirements with the Australian Department of Home Affairs because visa rules change. Relocating usually involves arranging health insurance, tax and banking details, accommodation and, where relevant, professional accreditation. Melbourne is particularly attractive for financial-services careers and offers diverse neighbourhoods, cultural events and a cooler, changeable climate.