Senior Manager - Customer Segmentation and Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role leads customer segmentation and experience initiatives across ANZ, using customer insights, data and market research to improve how the bank understands and serves its customers. Requirements typically include strong experience in customer strategy, segmentation, customer experience, marketing, analytics or related banking roles; proven capability in leading complex projects and influencing senior stakeholders; and excellent commercial, communication and presentation skills. The successful candidate is expected to turn data into practical strategies, connect customer needs with business priorities, manage cross-functional delivery and promote customer-focused decision-making. Experience in financial services, working with large datasets, and applying research or behavioural insights would be highly valued.

About the employer

ANZ Bank is one of Australia and New Zealand’s major financial institutions, providing retail, commercial, institutional and private banking services to customers across the region. Established in 1835, ANZ has a substantial presence in Australia, New Zealand and selected international markets. Its services include everyday banking, home loans, business finance, corporate banking, payments, wealth solutions and institutional financial services. The bank employs thousands of people in technology, operations, risk, customer service, product, finance and specialist banking roles. ANZ is investing in digital banking, data, customer experience and more efficient ways of working while managing the regulatory and operational responsibilities of a large bank. Melbourne is one of its key corporate hubs. Candidates generally benefit from strong analytical, collaborative and communication skills, together with an interest in improving customer outcomes and supporting responsible banking.

Working in Australia

Australia offers employment opportunities in banking, technology, healthcare, engineering, education, construction, professional services, tourism and skilled trades. Major job markets include Melbourne, Sydney, Brisbane, Perth and Adelaide, with salaries and living costs varying significantly by city. Australian workplaces are generally professional but relatively informal, with emphasis on teamwork, inclusion, direct communication and work-life balance. Lifestyle options range from vibrant city living and cultural events to beaches, national parks and outdoor activities. Housing, transport and childcare can be expensive, particularly in Sydney and Melbourne. Visa options include employer-sponsored visas, skilled migration pathways, graduate visas and working holiday visas, depending on nationality, qualifications and occupation. Relocating usually requires budgeting for temporary accommodation, rental bonds, healthcare arrangements and tax registration. Check current requirements with the Australian Department of Home Affairs and confirm whether the employer sponsors the relevant position.