Banking Consultant, Broadmeadows VIC

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Banking Consultant serves customers in an ANZ branch, helping with everyday banking, account enquiries, payments, lending referrals and digital banking services. The role requires strong customer service, communication and problem-solving skills, along with confidence using technology and identifying suitable banking solutions. Previous retail, sales, finance or customer-facing experience is helpful, while banking experience may be advantageous but is not always essential. Candidates are expected to build trusted relationships, meet service and performance goals, handle transactions accurately, follow compliance and risk procedures, and contribute positively to the branch team. Flexibility, professionalism and a genuine interest in helping customers manage their finances are important.

About the employer

ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing retail, business, institutional and private banking services. Founded in Australia, ANZ supports millions of customers through branches, digital channels and specialist banking teams. Its services include transaction accounts, home and personal lending, credit cards, savings, insurance, business finance and investment solutions. ANZ employs people across Australia, New Zealand and selected international markets, with a focus on responsible banking, customer support and digital innovation. A Banking Consultant works within the customer-facing branch network, helping individuals with everyday banking needs and connecting them with appropriate specialists. The company generally values inclusion, integrity, teamwork, risk awareness and continuous development. Employment benefits may include superannuation, leave programs, staff banking benefits, wellbeing support and structured training, depending on the position and applicable workplace agreement.

Working in Australia

Australia offers employment opportunities across banking, healthcare, construction, technology, education, trades, hospitality, logistics and professional services. Major job markets include Melbourne, Sydney, Brisbane, Perth and Adelaide; regional areas may provide opportunities in agriculture, mining, tourism and healthcare. Australian workplace culture is generally informal, punctual and collaborative, with emphasis on safety, equal opportunity and work-life balance. Lifestyle varies from urban multicultural communities to coastal and regional living, with outdoor recreation, beaches and national parks widely accessible. Living costs, especially housing, are high in major cities. Work rights depend on visa status. Skilled professionals may consider employer-sponsored, skilled independent or state-nominated visas, while working holiday visas suit eligible younger applicants. Before relocating, check occupation lists, English requirements, skills assessments and eligibility with the Australian Department of Home Affairs. Secure appropriate health insurance, budget for rent and transport, and research local employment conditions, tax, superannuation and professional licensing requirements.