Senior BB Collections / PL Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior BB Collections / PL Officer is responsible for managing overdue business-banking and personal-loan accounts, contacting customers, negotiating repayment arrangements, monitoring collection performance, and maintaining accurate records. The role typically requires a bachelor's degree, experience in banking, loan collections, debt recovery, or customer service, and a practical understanding of credit and collection procedures. Strong communication, negotiation, problem-solving, and follow-up skills are essential. Candidates should be comfortable handling difficult conversations, meeting recovery targets, protecting customer confidentiality, and working with internal teams to resolve delinquent accounts. Thai-language fluency and proficiency with standard office and banking systems are likely expected.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian banking group headquartered in Singapore, with operations across Singapore, Malaysia, Thailand, Indonesia, Vietnam, China, Hong Kong, Japan, Australia, the United Kingdom, and the United States. The bank provides personal and business banking, commercial and corporate banking, wealth management, credit cards, payments, and capital-markets services. UOB has expanded its presence in Thailand through its established local operations and the acquisition of Citigroup's consumer banking business in the country. The organization serves individuals, small and medium-sized enterprises, large corporations, and institutional clients. Its Thailand teams operate in a regulated, performance-focused environment and generally value customer service, responsible lending, risk awareness, teamwork, and professional development.

Working in Thailand

Thailand offers opportunities in banking, fintech, tourism, hospitality, technology, education, healthcare, and international business, with Bangkok remaining the main employment hub. Island locations such as Phuket, Koh Samui, and Krabi provide a relaxed lifestyle, beaches, outdoor activities, and strong tourism economies, although professional banking roles are less common than in Bangkok. Thai culture places importance on politeness, respect, family, and maintaining a calm manner. Living costs vary: islands can be expensive in popular areas, while local neighborhoods are more affordable. Foreign employees generally need an employer-sponsored Non-Immigrant B visa and work permit before starting work; requirements depend on nationality and role. Relocating employees should arrange certified documents, health insurance, accommodation, tax registration, and local banking access. Thailand is attractive for its food, climate, transport links, and hospitality, but newcomers should plan for seasonal weather, traffic, and language differences.