Assistant VP, L2 Production Support, Group Infrastructure & Platform Services

Role summary

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The Assistant Vice President will provide Level 2 production support for infrastructure and platform services, ensuring stable, secure and reliable operation of critical banking systems. Requirements typically include a degree in information technology, computer science or a related discipline, with several years of experience in production support, infrastructure operations, incident management and troubleshooting. Experience with operating systems, databases, middleware, cloud or monitoring tools is beneficial. The candidate is expected to investigate incidents, perform root-cause analysis, manage problem resolution, support change and release activities, maintain service levels, and work closely with application, engineering, security and business teams. Strong communication, documentation, analytical ability and willingness to participate in an on-call or shift-support arrangement are important.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian banking group headquartered in Singapore. Established in 1935, it provides personal, commercial and corporate banking, wealth management, investment banking and transaction banking services. UOB operates across key markets including Singapore, Malaysia, Indonesia, Thailand, Vietnam and China, supported by a broad regional branch and digital network. The bank serves individuals, businesses, institutions and multinational companies, with a strong focus on supporting trade and economic activity in Asia. Its technology and operations teams manage critical platforms, cybersecurity, digital channels, infrastructure and banking services used by customers across the region. UOB is also known for investing in digital transformation, automation and modern banking capabilities. As a large regulated financial institution, it generally offers structured career development, professional training and opportunities to work on enterprise-scale technology and operational initiatives.

Working in Singapore

Singapore is a compact, highly connected island city-state and a leading regional centre for banking, technology, logistics and professional services. Job opportunities are particularly strong in financial services, cybersecurity, data, software engineering, cloud infrastructure, compliance and operations. The workplace is multicultural, professional and generally fast-paced, with English widely used in business. Singapore offers excellent public transport, reliable healthcare, safety, international schools and a diverse food scene, although housing and daily expenses can be high. Employment requires an appropriate work pass; professionals commonly use the Employment Pass, subject to salary, qualifications and government assessment, while eligible mid-skilled roles may use an S Pass. Employers typically assist with applications, but approval is not automatic. New arrivals should budget carefully, arrange accommodation near transport, understand tax and healthcare obligations, and verify relocation support before accepting an offer.