Client Advisor - PCP 2

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Client Advisor supports customers at UOB Plaza by understanding their banking needs, explaining suitable products and services, handling account and service requests, and maintaining strong client relationships. Requirements generally include a diploma or bachelor’s degree, customer-service or banking experience, good communication skills, professional presentation, basic digital literacy, and fluency in Bahasa Indonesia; English is advantageous. The candidate is expected to be service-oriented, accurate, commercially aware, and comfortable identifying opportunities to recommend relevant banking solutions. Meeting service-quality, compliance, and sales targets, protecting customer information, and following UOB policies are also important. The role may require teamwork, flexibility, and the ability to work in a busy branch environment.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China, and other markets. Established in 1935, it provides personal banking, business banking, commercial banking, wealth management, investment banking, and transaction services. UOB Indonesia serves retail and institutional customers through branches, digital channels, and relationship teams. Following its acquisition of Citigroup’s consumer banking business in Indonesia, UOB expanded its customer base and product capabilities in the country. The bank emphasizes customer service, responsible banking, digital innovation, risk management, and long-term relationships. Employees typically work in a structured, regulated environment with opportunities to develop experience across branch banking, sales, operations, and financial services.

Working in Indonesia

Indonesia offers opportunities in banking, fintech, technology, tourism, manufacturing, logistics, education, and consumer businesses. Jakarta on Java is the principal financial and corporate center, while Bali supports hospitality, tourism, digital work, and international services. Surabaya, Bandung, Medan, Makassar, and other cities provide growing regional opportunities. Indonesian culture values respect, community, modesty, and relationship-building; Bahasa Indonesia is essential for most local roles, while English is useful in multinational companies. Lifestyle varies from fast-paced urban living to relaxed coastal and island communities. Major cities offer modern services, but traffic, humidity, and commuting can be challenging. Foreign employees generally need an employer-sponsored work permit and appropriate limited-stay visa; working on a tourist visa is not permitted. Relocation planning should cover housing, healthcare, insurance, tax registration, transport, and local employment regulations.