Service Assistant - Green Garden

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Assistant supports daily branch operations and provides friendly, efficient service to customers. Typical responsibilities include welcoming visitors, handling basic account and banking-service enquiries, assisting with forms and transactions, managing queues, promoting relevant products, and ensuring accurate compliance with procedures. Candidates are generally expected to have a diploma or bachelor's degree, good communication and interpersonal skills, a professional appearance, basic computer literacy, attention to detail, and a customer-focused attitude. Previous experience in banking, retail, hospitality, or customer service is advantageous. The role also requires integrity, patience, teamwork, willingness to learn, and flexibility to meet branch operating needs.

About the employer

UOB, or United Overseas Bank, is a major Asian bank headquartered in Singapore, with operations across Southeast Asia and selected global markets. The bank provides personal and business banking, wealth management, commercial banking, investment banking, and related financial services. In Indonesia, UOB serves individuals, entrepreneurs, corporations, and institutional clients through branches and digital channels. The company places emphasis on customer service, responsible banking, innovation, risk management, and long-term relationships. As a Service Assistant, an employee would typically support the customer experience and smooth functioning of a retail branch while following strict banking, security, and regulatory procedures. UOB offers opportunities to build experience in branch banking and develop a broader career in operations, sales, relationship management, or financial services.

Working in Indonesia

Indonesia offers work opportunities across its major islands. Java, especially Jakarta, is the country’s main centre for banking, technology, commerce, and corporate careers. Bali has strong employment in tourism, hospitality, and digital services, while Sumatra, Kalimantan, Sulawesi, and other islands offer roles in trade, resources, agriculture, logistics, and regional finance. Life in Jakarta is fast-paced, diverse, and convenient, but traffic and housing costs can be significant. Other cities may offer a slower lifestyle and lower living expenses. Indonesian culture values politeness, community, respect for hierarchy, and religious diversity. Foreign employees normally need an employer-sponsored work permit and appropriate stay visa; working on a tourist visa is not permitted. Relocating employees should arrange employment documentation, accommodation, health coverage, banking access, and tax registration before arrival. Bahasa Indonesia is useful for daily life and customer-facing work.