Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor supports the smooth operation of reception, reservations, guest services and concierge activities at AVANI Cypress Lakes Resort. Responsibilities typically include supervising and coaching front-office team members, coordinating arrivals and departures, handling guest requests and complaints, maintaining accurate records, processing payments and supporting property-management systems. Candidates are expected to have previous hotel front-office experience, strong communication and problem-solving skills, sound computer knowledge and a professional, guest-focused attitude. Supervisory experience and familiarity with hotel systems such as Opera are advantageous. The role requires flexibility to work weekends, public holidays and varied shifts, along with the ability to remain calm and organised in a busy resort environment.

About the employer

AVANI Cypress Lakes Resort is a resort property in the Hunter Valley of New South Wales, set among vineyards, native bushland and an 18-hole golf course. The resort offers accommodation, dining, leisure facilities, conference spaces and event services for holidaymakers, golfers, weddings and corporate groups. It operates under AVANI Hotels & Resorts, a contemporary hospitality brand within Minor Hotels. Minor Hotels is an international hotel owner, operator and investor with properties across Australia, Asia, the Middle East, Europe and Africa. AVANI focuses on relaxed, design-led stays with attentive, personalised service. At Cypress Lakes, employees work in a destination-resort setting where guest experience, teamwork, local knowledge and reliable service are central to daily operations.

Working in Australia

Australia offers hospitality opportunities in resorts, hotels, restaurants, tourism and events, particularly in Sydney, Melbourne, Brisbane, Perth, the Gold Coast, Cairns and regional destinations such as the Hunter Valley. Workplace culture is generally informal, practical and focused on customer service, safety, punctuality and teamwork. Lifestyle varies from busy city living to relaxed coastal or rural communities, with excellent outdoor activities and a relatively high cost of living. Eligible applicants may use a Working Holiday visa, while skilled or employer-sponsored visas may suit qualified longer-term candidates; visa conditions and sponsorship availability should be checked with the Australian Department of Home Affairs. Relocation usually requires arranging a tax file number, Australian bank account, accommodation, health insurance and reliable transport, especially for regional resort roles. Australia is multicultural, and English is essential for guest-facing work.