Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor supports the daily operation of reception, check-in and check-out, guest enquiries, reservations coordination and complaint resolution. The role generally requires previous hotel front office experience, strong communication and organisational skills, confidence using property-management systems, and the ability to supervise and coach team members. Candidates are expected to provide warm, professional service, maintain accurate guest records, handle payments responsibly and remain calm during busy periods. Flexibility to work weekends, public holidays and varied shifts is essential. Resort or luxury-hotel experience, knowledge of Opera or similar systems, and a genuine interest in creating memorable guest experiences would be advantageous.

About the employer

AVANI Cypress Lakes Resort is a leisure resort located in Pokolbin, in the Hunter Valley wine region of New South Wales. It operates under AVANI Hotels & Resorts, part of Minor Hotels, an international hospitality group with hotels and resorts across Asia, the Middle East, Europe, Africa and Australia. The property is known for villa-style accommodation, golf facilities, dining, weddings, conferences and regional leisure stays. Its environment combines resort hospitality with the relaxed character of a wine-country destination. Employees typically work with guests enjoying holidays, golf trips, celebrations and business events. The company places emphasis on attentive service, comfortable contemporary accommodation and memorable local experiences. Working at Cypress Lakes can suit hospitality professionals who enjoy a resort setting, changing seasonal demand and the opportunity to develop within a larger international hotel group.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events and visitor services, particularly in Sydney, Melbourne, Brisbane, Perth, regional New South Wales and Queensland. The workplace culture is generally practical, friendly and team-oriented, with strong expectations around punctuality, customer service, workplace safety and respectful communication. Lifestyle varies from busy cities to relaxed coastal and regional communities; the Hunter Valley provides vineyards, restaurants, national parks and outdoor activities, although a car is useful. International applicants normally need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or another work-authorised pathway. Visa eligibility depends on nationality, age, qualifications and sponsorship requirements. Relocating involves arranging accommodation, tax and banking details, transport and health cover. Australian hospitality roles may involve weekends, evenings and public holidays, but can provide valuable international experience and career progression.