Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor leads the reception team and supports smooth guest arrivals, departures, reservations, payments and day-to-day service. The role typically requires previous experience in hotel or resort reception, strong communication and organisational skills, confidence using property-management systems, and the ability to handle guest concerns professionally. Supervisory experience is preferred, along with availability for weekends, evenings and public holidays. The successful candidate is expected to coach team members, maintain accurate procedures, coordinate with housekeeping and other departments, promote resort facilities, and deliver consistently warm, efficient service. A positive attitude, attention to detail, problem-solving ability and a genuine interest in hospitality are essential.

About the employer

AVANI Cypress Lakes Resort is a resort property in the Hunter Valley of New South Wales, operated under AVANI Hotels & Resorts, part of Minor International. The resort is known for its golf facilities, accommodation, restaurants, event spaces and access to the region’s wineries, restaurants and natural attractions. AVANI presents itself as a contemporary hospitality brand focused on relaxed, personalised stays and thoughtful service. Employees work in a leisure-resort environment where guest experience, teamwork and attention to detail are important. Minor International is a global hospitality, restaurant and lifestyle group with properties and businesses across several countries. Working at Cypress Lakes can provide exposure to resort operations, events, food and beverage, guest services and tourism in one of Australia’s best-known regional destinations.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events and visitor services, especially in Sydney, Melbourne, Brisbane, Perth, regional Queensland and the Hunter Valley. Its culture is generally informal, multicultural and outdoor-oriented, with an emphasis on workplace safety, fairness and work-life balance. Lifestyle varies from busy city living to quieter coastal or regional communities; Australia is known for beaches, national parks, sport and strong café culture. Most overseas workers need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or student visa with work rights. Check current rules with the Australian Department of Home Affairs, as conditions and eligible nationalities vary. Relocating requires budgeting for rent, transport, healthcare, tax registration and, in some roles, a driving licence. Cypress Lakes is in a wine region, so a car can be useful, although Newcastle and Sydney provide broader transport and employment options.