Night Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Guest Service Agent supports overnight hotel operations, welcoming guests, handling check-ins and check-outs, responding to requests, processing payments, managing reservations and completing night audit or reporting duties. Applicants should have customer service or front-office experience, strong communication skills, sound computer knowledge and excellent attention to detail. Previous hotel experience and familiarity with property-management systems are advantageous. The role requires reliability, professional presentation, calm decision-making and the ability to work independently during overnight shifts. Candidates must be comfortable working weekends, public holidays and rotating schedules, while maintaining a secure, welcoming and high-quality guest experience.

About the employer

Avani Living Queen's Wharf Residences is part of Minor Hotels, an international hospitality group operating hotels, resorts and serviced residences across many countries. Located within Brisbane's Queen's Wharf precinct, the property offers contemporary residential-style accommodation designed for extended stays, business travel and leisure guests. Avani is known for combining modern design, practical amenities and relaxed, attentive service. Team members work in a multicultural hospitality environment and support guests throughout their stay, including overnight operations. The residence is positioned close to Brisbane's restaurants, entertainment, riverfront attractions and transport connections, making it an appealing workplace for people interested in city-based hotel and serviced-apartment operations.

Working in Australia

Australia offers opportunities in hospitality, tourism, events, retail, healthcare, construction, technology and agriculture, with Brisbane providing strong hotel and service-sector employment. Workplaces are generally professional, multicultural and governed by clear employment, minimum-wage and workplace-safety laws. Lifestyle varies from busy city living to beaches, parks and outdoor activities; Brisbane has a warm climate and a relaxed social culture. Most overseas workers need a visa with work rights, such as a Working Holiday, Skilled, employer-sponsored or student visa. Eligibility, age limits and occupation requirements differ, so applicants should check the Australian Department of Home Affairs before accepting a role. Relocating involves arranging accommodation, tax-file and bank accounts, health insurance where required, and an Australian phone number. Public transport is convenient in Brisbane, though living costs, especially rent, can be substantial.