Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, coordinates guest requests, and helps resolve concerns professionally. Applicants generally need strong communication and customer-service skills, good computer literacy, attention to detail, and the ability to work independently and as part of a team. Previous hotel or front-office experience is preferred, while knowledge of property-management systems is an advantage. The successful candidate is expected to maintain a polished presentation, remain calm during busy periods, provide accurate information, follow hotel procedures, and work flexible shifts including weekends and public holidays.

About the employer

Oaks Ipswich Aspire Suites is an accommodation property in Ipswich, Queensland, offering serviced apartments and hotel-style facilities for business travellers, holidaymakers and longer-stay guests. It operates under Minor Hotels, an international hospitality group with brands across Asia, Australia, New Zealand, Europe, the Middle East and Africa. Minor Hotels manages hotels, resorts and serviced apartments, with a focus on guest service, operational standards and memorable stays. At Oaks Ipswich Aspire Suites, the Guest Service Agent is part of the front-office team and represents the property throughout the guest journey, from arrival and registration through to departure. The role offers experience in a professional accommodation environment and may provide opportunities to develop broader skills in reservations, guest relations and hotel operations.

Working in Australia

Australia is a large island country with strong opportunities in hospitality, tourism, aged care, healthcare, construction, trades, technology and agriculture. Major tourism centres such as Brisbane, Sydney, Melbourne, Perth and regional Queensland offer hotel and guest-service roles, although competition can be higher in popular cities. Australian workplace culture is generally friendly, direct and multicultural, with emphasis on punctuality, safety, teamwork and respectful customer service. Lifestyle varies from urban living to coastal and regional communities, with outdoor activities, beaches and national parks widely accessible. Visa options may include employer-sponsored visas, skilled visas, and Working Holiday or Work and Holiday visas for eligible nationalities and ages. Applicants should confirm current rules, work rights and occupation requirements through the Australian Department of Home Affairs. Relocation costs, accommodation, tax, healthcare arrangements and local transport should be planned before arrival.