SAP Service Cloud Functional Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The SAP Service Cloud Functional Consultant will help design, configure, integrate and support SAP customer-service solutions for clients. Requirements typically include experience with SAP Service Cloud or SAP C/4HANA, customer service and CRM processes, requirements gathering, solution configuration, testing and user training. Familiarity with SAP BTP, integrations, APIs and Agile delivery is valuable. Candidates should communicate confidently with business stakeholders, translate operational needs into practical SAP solutions, document functional specifications and contribute throughout the implementation lifecycle. Consulting experience, strong analytical skills and the ability to work with international teams are expected. SAP certifications and knowledge of related SAP CX products would be advantageous.

About the employer

Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations with consulting, digital transformation, cloud, data and artificial intelligence, engineering, cybersecurity and enterprise applications. Capgemini is a major SAP implementation and advisory partner, supporting customers with platform modernization, process improvement and managed services. Its Malaysian teams work with local and international clients and commonly collaborate across regional delivery centers. The company offers opportunities to work on large transformation programs, gain exposure to different industries and develop expertise in technologies such as SAP, cloud platforms and data solutions. Work can involve a mixture of client engagement, remote collaboration and project-based delivery, depending on the account and role.

Working in Malaysia

Malaysia offers technology opportunities in Kuala Lumpur, Penang, Johor and other growing digital hubs, including SAP consulting, software development, cloud, cybersecurity and shared services. Kuala Lumpur provides the broadest employment market, modern transport, international schools and varied housing, while Penang offers a more relaxed lifestyle and a strong technology and manufacturing community. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals and daily life. Living costs are generally moderate compared with Singapore or major Western cities. Foreign professionals normally need an employment pass sponsored by their employer; qualifications, salary and role eligibility apply, and the employer usually manages the application. Relocation planning should cover accommodation, healthcare, banking, tax registration and dependent passes. English is widely used in business, although learning basic Malay helps with integration.