BAU Support Service Lead (bilingual)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The BAU Support Service Lead will oversee business-as-usual support for SAP BTP services, coordinating incident, problem, change and service-request management while maintaining agreed service levels. The role typically requires experience leading application or platform support teams, strong knowledge of SAP BTP and related enterprise systems, and familiarity with ITIL-based service management. Candidates should be comfortable managing vendors, reporting service performance, identifying recurring issues and driving continuous improvement. As this is a bilingual position in Japan, professional Japanese and English communication skills are expected. The successful candidate will be customer-focused, organized, calm under pressure and able to work effectively with technical teams, business stakeholders and global delivery groups.

About the employer

Capgemini is a global business and technology transformation company headquartered in Paris, France. It helps organizations modernize their operations through consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and managed services. Capgemini works with clients across industries including financial services, manufacturing, automotive, retail, telecommunications and the public sector. Its Japan business supports both local and international companies, often delivering services through multilingual and distributed teams. The company is a major SAP partner and provides implementation, integration, application management and enterprise platform support. Employees typically work in collaborative, international environments where communication, structured delivery and continuous learning are important. For a BAU Support Service Lead, Capgemini offers exposure to large-scale SAP landscapes, global service-management practices and client-facing responsibilities.

Working in Japan

Japan offers strong opportunities in technology, cloud, SAP, cybersecurity, engineering, finance and multinational consulting. Tokyo has the largest concentration of international employers, while Osaka, Nagoya, Fukuoka and Yokohama also provide growing technology and business opportunities. Work culture values punctuality, preparation, teamwork and respect for hierarchy, although global firms may offer more flexible and international environments. Daily life is generally safe, efficient and convenient, with excellent public transport, reliable healthcare and varied food and entertainment. Housing and commuting costs are highest in Tokyo. Foreign professionals usually need an employer-sponsored work visa, commonly an Engineer/Specialist in Humanities/International Services visa; highly skilled professionals may qualify for a faster-track visa. Applicants should prepare degree records, employment history and translated documents. Japanese ability is valuable, while bilingual roles may require business-level Japanese and English. Relocation packages vary and may cover visas, flights or temporary accommodation.