Service Desk Engineer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

A Service Desk Engineer provides first- and second-level technical support to users, resolving hardware, software, network, access and application issues. The role typically requires experience with service desk or IT support environments, strong troubleshooting skills, knowledge of Windows, Microsoft 365, networking and ticketing systems, and familiarity with ITIL practices. Candidates are expected to communicate clearly, manage incidents within agreed service levels, document solutions accurately and escalate complex problems appropriately. Customer focus, patience, teamwork and a willingness to work across different shifts are important. Relevant technical certifications, such as ITIL Foundation, Microsoft certifications or CompTIA qualifications, may be advantageous.

About the employer

Capgemini is a global business and technology transformation company headquartered in France, operating across more than 50 countries. It helps organisations modernise technology, improve business processes and develop digital products through consulting, engineering, cloud, data, artificial intelligence, cybersecurity and managed services. Capgemini works with clients in sectors including financial services, government, telecommunications, manufacturing, retail and healthcare. Its Australian operations provide technology consulting, application services, infrastructure support and digital transformation programs for public- and private-sector organisations. The company employs a large international workforce and offers opportunities ranging from service desk and infrastructure support to software engineering, enterprise platforms and strategic consulting. Employees commonly work in collaborative, client-facing environments, with ongoing training and opportunities to build experience across technologies and industries.

Working in Australia

Australia offers strong opportunities in IT support, cloud services, cybersecurity, software development, consulting and digital transformation, particularly in Sydney, Melbourne, Brisbane, Canberra and Perth. Workplace culture is generally practical, collaborative and relatively informal, with emphasis on clear communication, reliability and work-life balance. Lifestyle varies from busy city living to quieter coastal and regional communities, with excellent outdoor activities, beaches and national parks. Skilled workers may consider employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or graduate visas, depending on qualifications, occupation and eligibility. Requirements can include skills assessments, English-language testing, health checks and police clearances. Relocating requires planning for accommodation, transport, healthcare, tax, banking and private rental costs. Salaries can be attractive, but Sydney and Melbourne have high living expenses. Applicants should confirm current visa rules through the Australian Department of Home Affairs and check whether their occupation appears on the relevant skilled occupation list.