System Support Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The System Support Assistant is expected to provide first-level technical assistance to users, troubleshoot hardware, software, network and access issues, install and maintain systems, and escalate complex incidents when necessary. Candidates typically require a diploma, certificate or relevant experience in Information Technology, along with practical knowledge of Windows, Microsoft Office, basic networking and IT troubleshooting. Strong communication, customer-service and documentation skills are important. The role may involve supporting factory or office users, maintaining service records, following IT security procedures and working flexible shifts. The candidate should be dependable, patient, willing to learn and able to respond promptly in a fast-paced manufacturing environment.

About the employer

MAS Holdings is one of South Asia’s leading apparel and design-to-delivery companies, headquartered in Sri Lanka. The group works with international fashion and lifestyle brands and operates a broad network of manufacturing, technology, innovation and supply-chain businesses across several countries. MAS is known for product development, lingerie, sportswear, wearable technology and sustainable manufacturing, and has partnerships with prominent global brands. Its operations employ a large workforce in Sri Lanka and overseas, with roles spanning production, engineering, information technology, merchandising, logistics, quality and corporate services. The company promotes innovation, ethical business practices, employee development and environmental responsibility. A System Support Assistant may support technology users and operational systems within one of MAS’s manufacturing facilities or corporate functions.

Working in Sri Lanka

Sri Lanka offers opportunities in apparel manufacturing, information technology, tourism, logistics, finance, engineering, healthcare and business services. Colombo and nearby areas have the widest range of professional roles, while industrial zones and regional cities provide employment in factories and operations. The culture is diverse, welcoming and influenced by Sinhalese, Tamil, Muslim and colonial traditions. Living costs are generally lower than in many Western countries, although Colombo is more expensive than rural areas. The island provides beaches, mountains, wildlife parks, historic cities and a tropical climate. Foreign workers normally need an employer-sponsored residence or employment visa, and should confirm current requirements with Sri Lankan immigration authorities or the nearest embassy. Relocating employees should arrange a valid job offer, accommodation, health insurance and document authentication before arrival. English is widely used in workplaces, while Sinhala and Tamil are the main local languages.