Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in leading daily reception, concierge, guest relations and cashiering operations. Responsibilities include supervising the team, managing check-in and check-out, resolving guest concerns, coordinating with other departments and maintaining Shangri-La service standards. Candidates should have a diploma or degree in hospitality or a related field, several years of front office experience, and previous supervisory experience in an international hotel. Strong communication, leadership, problem-solving and organisational skills are expected. Familiarity with hotel property-management systems, flexibility to work shifts, weekends and public holidays, and a genuine commitment to personalised guest service are important.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for its warm Asian hospitality, thoughtful service and focus on memorable guest experiences. Shangri-La Singapore is a prominent luxury hotel near Orchard Road, offering extensive accommodation, restaurants, meeting facilities, gardens and leisure amenities. The company places strong emphasis on service excellence, professional development, teamwork and cultural respect. Employees typically work in a highly international environment and are expected to demonstrate genuine care, attention to detail and a polished manner. Career opportunities span hotel operations, food and beverage, guest services, finance, engineering, sales and corporate functions.

Working in Singapore

Singapore is a compact, well-connected island city with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and international business. Its multicultural character is reflected in Chinese, Malay, Indian and expatriate communities, with English widely used at work. Life is safe, efficient and convenient, although housing and daily expenses can be high. Public transport is excellent, and neighbourhoods offer diverse food, shopping and cultural experiences, from hawker centres to museums and green spaces. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. The employer normally submits the application to Singapore's Ministry of Manpower. Applicants should confirm eligibility, arrange accommodation and insurance, and budget for deposits and relocation costs before accepting an offer.