Sales Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Coordinator supports Shangri-La’s sales team by coordinating client enquiries, preparing proposals and contracts, maintaining sales records, arranging appointments and assisting with corporate, group and event business. Candidates typically need relevant experience in hotel sales, administration, reservations or customer service, along with strong organisation, communication and computer skills. Fluency in English is generally required, while Cantonese and Mandarin are valuable for the Hong Kong market. The role requires attention to detail, professional presentation, responsiveness and the ability to manage multiple deadlines. Experience with hotel systems, CRM tools or Opera is an advantage. The successful candidate is expected to work collaboratively, build positive client relationships and support revenue-generation goals.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders. Its hotels typically serve leisure travellers, corporate guests, groups and events, offering accommodation, dining, meetings, wellness and recreational facilities. Shangri-La places strong emphasis on warm hospitality, personalised guest experiences and colleague development. In Hong Kong, the company has a significant presence and is associated with premium properties serving both local and international customers. A Sales Coordinator role offers exposure to hotel commercial operations, client relationship management, group business and the wider luxury hospitality industry.

Working in Hong Kong

Hong Kong is a compact, highly connected city with strong opportunities in hospitality, tourism, finance, retail, technology and international business. Hotel jobs are concentrated on Hong Kong Island, Kowloon and major resort areas such as Lantau. The culture blends Cantonese traditions with international influences; English is widely used in business, while Cantonese and Mandarin are valuable. Life is energetic and convenient, with excellent public transport, diverse dining, shopping, hiking and beaches, although housing can be expensive. Overseas professionals generally need an employment visa sponsored by an eligible employer, and the company normally supports the application. Applicants should secure a written offer, verify visa eligibility and budget carefully for rent, deposits, transport and healthcare. Hong Kong’s humid summers and fast-paced work culture may require adjustment, but the city offers excellent regional travel access and career growth.