Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily front office operations, ensuring efficient check-in and check-out, guest satisfaction, service recovery, room coordination and smooth communication between departments. Candidates typically need a diploma or degree in hospitality, relevant hotel front office experience, strong knowledge of hotel operating systems such as Opera, and excellent spoken and written English. Supervisory or duty management experience in an international hotel is advantageous. The role requires a professional appearance, sound judgment, problem-solving ability and confidence handling guest complaints. Flexibility to work rotating shifts, weekends and public holidays is essential. The successful candidate is expected to lead by example, maintain Shangri-La service standards, support the front office team and remain calm and decisive during busy periods or emergencies.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, personalised guest service and high-quality accommodation, dining and leisure experiences. Shangri-La Hotel Singapore is a prominent luxury property set near Orchard Road, offering guest rooms, suites, restaurants, gardens, meeting facilities and wellness services. The company employs people across front office, food and beverage, housekeeping, culinary, engineering, finance and corporate functions. Its work culture generally emphasises genuine care, professional standards, teamwork and guest-focused service. Employees may benefit from structured training, international hospitality exposure and opportunities to progress within the wider Shangri-La network.

Working in Singapore

Singapore is a compact, highly developed island city-state and a major hub for hospitality, tourism, aviation, finance and international business. Hotel workers can find opportunities in luxury properties, serviced residences, restaurants, attractions and event venues, although competition is strong and employers usually value recognised qualifications and relevant experience. The culture is multicultural, orderly and service-oriented, with English widely used at work alongside Mandarin, Malay and Tamil. Lifestyle is convenient, safe and modern, with excellent public transport, diverse food and many shopping and recreational options. Rent and daily expenses can be high, especially near central areas, so shared accommodation is common for entry-level staff. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, subject to current salary, qualification and quota rules. Candidates should confirm pass eligibility and relocation terms before accepting an offer.