Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, financial performance, service quality, and team leadership. The role typically requires a degree in hospitality or business, substantial experience in luxury hotels or resorts, and strong knowledge of rooms, food and beverage, and guest services. Candidates should have proven leadership skills, commercial awareness, excellent communication, and the ability to make sound decisions in a fast-paced environment. Experience in an international luxury brand and familiarity with Philippine hospitality operations are advantageous. The successful candidate is expected to maintain Shangri-La service standards, develop colleagues, resolve guest concerns professionally, and work closely with department heads to achieve operational and financial goals.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, and upscale accommodation in major cities and resort destinations. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Boracay. Its resorts and hotels offer rooms, suites, restaurants, wellness facilities, event venues, and recreational experiences for leisure and business travelers. Shangri-La places strong emphasis on guest care, colleague development, responsible business practices, and creating memorable stays. A Resident Manager joining the group would work in a structured international environment with exposure to luxury operations, multicultural teams, and opportunities for career development within the wider hotel network.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other island destinations, especially in hotels, resorts, restaurants, tourism, diving, and events. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, English communication, and international hospitality. Island living can provide beaches, outdoor activities, fresh food, and a relaxed pace, although transport, healthcare access, internet reliability, and seasonal weather vary by location. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; working before approval is not permitted. Relocating employees should confirm accommodation, tax treatment, insurance, flights, and local transportation in the employment package. Typhoons and rainy seasons affect some areas, while resort destinations may have higher living costs and fewer urban services. Manila offers broader amenities, whereas smaller islands provide a quieter lifestyle.