Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room bookings, amendments, cancellations, guest enquiries and reservation records while supporting occupancy and revenue targets. Candidates should have hospitality or reservations experience, strong communication and customer-service skills, attention to detail, and confidence using hotel reservation systems and standard office software. Fluency in English is expected; additional languages are advantageous in Singapore’s international market. The successful candidate is expected to respond promptly, maintain accurate information, coordinate effectively with Front Office, Sales and Revenue teams, and handle guest requests professionally. Flexibility for shifts, weekends and public holidays, together with a polished and service-oriented approach, is typically required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. The group operates under a service philosophy centered on genuine care, warm Asian hospitality and memorable guest experiences. Shangri-La hotels commonly offer accommodation, restaurants, meeting facilities, wellness services and leisure amenities. In Singapore, Shangri-La Singapore is an established luxury hotel set in landscaped grounds near Orchard Road, serving business travelers, leisure guests, families and events. Employees typically work in a multicultural environment with opportunities to develop through operational training, cross-department exposure and international hospitality standards. The company values professionalism, teamwork, guest focus, integrity and consistent service delivery.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, retail, finance, technology and food and beverage. Its culture blends Chinese, Malay, Indian and international influences, with English widely used at work. The lifestyle is safe, efficient and urban, offering excellent public transport, diverse dining, shopping, parks and nearby regional travel, although housing and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and eligibility depends on salary, qualifications, experience and prevailing government rules. Employers usually guide successful candidates through the application process. Relocating staff should budget for accommodation, transport, healthcare and deposits, and verify contract terms, shift patterns, benefits and pass sponsorship before accepting an offer. Singapore’s tropical climate is hot and humid year-round.