Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, client communication, promotional campaigns, market research, database maintenance, reports, appointments and coordination of meetings or events. Candidates typically need a diploma or degree in marketing, business, hospitality or a related field, along with strong organisation, communication and computer skills. Previous hotel, tourism or sales experience is advantageous. The role requires professionalism, attention to detail, initiative and the ability to manage deadlines while working with guests, corporate clients, travel partners and internal departments. A customer-focused attitude, confident English and familiarity with office and digital marketing tools are generally expected.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. Its properties are known for personalised service, comfortable surroundings, refined dining and strong attention to guest experience. In Malaysia, Shangri-La operates several prominent city hotels and resorts, including properties in Kuala Lumpur, Penang, Sabah and other destinations. The group offers career opportunities across rooms, food and beverage, sales, finance, engineering, wellness and leadership. Employees commonly work in a multicultural environment with structured hotel standards, training opportunities and exposure to international guests. Specific benefits, accommodation arrangements and career development support depend on the property and employment contract.

Working in Malaysia

Malaysia offers opportunities in resort sales, hospitality, tourism, events and guest services, particularly in Langkawi, Penang, Sabah and island resorts near the east coast. The culture blends Malay, Chinese, Indian and indigenous influences, with warm hospitality, diverse food and strong religious and community traditions. Lifestyle varies from busy Kuala Lumpur to relaxed coastal living; island life is scenic but can be quieter and more seasonal, with fewer services and higher transport costs. Foreign employees generally need an employment pass sponsored by their employer, and should not begin work until approval is granted. Employers usually explain medical checks, documentation and relocation arrangements. Candidates should confirm housing, transport, insurance, taxes, contract terms and whether meals or staff accommodation are included. English is widely used in hotels, while Malay is helpful for daily life.