Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations at Shangri-La, including recruitment, onboarding, employee records, attendance, training coordination, engagement activities, and compliance with Indonesian employment regulations. Candidates are generally expected to have a diploma or bachelor’s degree in human resources, business administration, or a related field, along with several years of hotel or service-industry HR experience. Strong communication, discretion, organization, problem-solving, and knowledge of local labor practices are important. The role requires a hands-on, approachable professional who can support colleagues, work closely with department managers, maintain accurate documentation, and uphold Shangri-La’s service standards and values.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for personalized service, high-quality accommodation, destination dining, wellness facilities, and strong attention to guest care. In Indonesia, Shangri-La properties employ international and local teams in locations such as Jakarta and Bali, offering careers across hotel operations, food and beverage, finance, engineering, sales, and human resources. Employees typically work in a multicultural environment with structured hotel procedures, guest-focused performance expectations, and opportunities for professional development within the wider group.

Working in Indonesia

Indonesia offers varied opportunities in hospitality, tourism, travel, retail, education, technology, and international business. Java, especially Jakarta, has the largest corporate and hotel employment market, while Bali is popular for resorts, wellness, events, and tourism roles. Other destinations, including Lombok, Batam, and the islands of eastern Indonesia, provide opportunities in resorts, marine tourism, and conservation. Indonesian culture places importance on courtesy, community, family, religious diversity, and respectful communication. Lifestyle costs vary: Jakarta and Bali can be expensive in central areas, while smaller cities are generally more affordable. Foreign employees usually need employer sponsorship and the appropriate work visa or residence permit; working on a tourist visa is not permitted. Relocation commonly involves a valid passport, employment contract, medical checks, accommodation planning, insurance, and registration requirements. Learning basic Bahasa Indonesia is highly beneficial for workplace integration and everyday life.