Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing and controlling daily hotel revenues, including rooms, food and beverage, and other operating departments. Requirements typically include a degree or diploma in accounting, finance, or hospitality management, relevant hotel finance experience, and strong knowledge of income audit procedures, reconciliations, internal controls, and accounting systems. The successful candidate should be detail-oriented, ethical, organized, and confident working with large volumes of financial data. Expectations include identifying discrepancies, preparing accurate reports, supporting month-end closing, maintaining compliance with company policies, and working effectively with front office, food and beverage, reservations, and finance teams.

About the employer

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong. The company operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for personalised service, strong attention to guest experience, and its Asian-inspired approach to hospitality. Its properties commonly provide accommodation, restaurants, meeting facilities, wellness services, and leisure amenities. In Indonesia, Shangri-La has operated prominent properties serving business and leisure travellers, including in Jakarta and Bali. Employees generally work within structured international standards while adapting service and operations to local market needs. Finance professionals can gain experience with hotel accounting, revenue controls, audit processes, compliance, and cross-departmental operations in a luxury-brand environment.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other resort islands, with demand in hotels, restaurants, finance, tourism, and guest services. Bali is popular with international workers for its beaches, relaxed lifestyle, wellness scene, and expatriate community, while Jakarta provides broader corporate opportunities, transport links, and higher-density city living. Local culture values respect, family, community, and religious diversity; modest workplace behaviour and learning basic Indonesian are helpful. Living costs vary considerably, with Bali’s tourist areas often more expensive than many parts of Java. Foreign employees normally need an Indonesian employer to sponsor the appropriate work authorisation, generally involving a work permit process and KITAS or related immigration documentation. Working on a tourist visa is not permitted. Candidates should confirm salary, housing, insurance, relocation support, tax obligations, and visa sponsorship directly with Shangri-La before accepting an offer.