Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports the hotel’s finance team by recording and monitoring guest and company accounts, preparing invoices, processing payments, reconciling outstanding balances, and following up on collections. Candidates should usually have a degree, diploma, or relevant experience in accounting or finance, good numerical and administrative skills, and familiarity with accounting systems and Microsoft Office. Attention to detail, confidentiality, reliability, and clear communication are essential. The successful candidate is expected to maintain accurate records, meet reporting deadlines, follow company procedures, and provide professional service to internal departments and external clients. Hospitality experience and knowledge of accounts receivable practices are advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are known for attentive service, comfortable accommodations, dining, wellness facilities, and strong connections with local destinations. In the Philippines, the group operates well-known hotels and resorts in locations including Manila, Cebu, and Boracay. The company employs people across guest services, food and beverage, housekeeping, engineering, finance, sales, and management. Its workplace generally emphasizes hospitality standards, teamwork, guest satisfaction, professional development, and respect for diverse cultures.

Working in Philippines

The Philippines offers hospitality, tourism, finance, customer service, technology, healthcare, and education opportunities, especially in Manila, Cebu, Clark, Davao, and resort islands such as Boracay and Palawan. Filipino culture is warm, family-oriented, religious, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach communities; costs are generally lower than in many Western countries, although central Manila and popular resorts can be expensive. Foreign nationals normally need an employer-sponsored work visa or permit, commonly arranged with support from the hiring company; tourists cannot legally work. Before relocating, confirm the employment contract, visa requirements, accommodation, healthcare, taxes, and transport arrangements. The country has tropical weather, strong regional cuisines, and frequent opportunities to explore beaches, mountains, diving sites, and historic cities. Local salaries should be assessed against rent and living costs in the specific island or city.