Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - HR supports daily human resources operations, including recruitment, onboarding, employee relations, records management, training coordination, and policy implementation. Candidates are generally expected to have a degree in Human Resources, Business Administration, or a related field, along with experience in hotel or service-industry HR. Strong communication, organization, confidentiality, and problem-solving skills are important. The successful candidate should be approachable, service-oriented, familiar with Philippine labor regulations, and able to work effectively with employees and department leaders in a fast-paced, multicultural resort environment. Flexibility for hotel schedules and strong attention to detail are also expected.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, premium facilities, thoughtful guest experiences, and strong attention to local culture. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu, and Boracay. The company employs professionals across hotel operations, food and beverage, wellness, engineering, finance, and human resources. Shangri-La typically promotes service excellence, teamwork, professional development, and respect for cultural diversity. An HR Service Leader would help maintain employee engagement and support consistent people practices across the property.

Working in Philippines

The Philippines offers hospitality opportunities throughout Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, and other resort destinations. Common roles include hotel operations, HR, food and beverage, tourism, diving, events, and guest services. Filipino culture is generally warm, family-oriented, communal, and respectful, with English widely used in workplaces. Lifestyle varies from busy city living to relaxed coastal communities; costs are usually lower outside Manila, although popular islands can be expensive during peak seasons. Foreign nationals normally need an employer-sponsored work visa or permit, while Filipino citizens do not. Relocating employees should confirm accommodation, healthcare, taxation, transport, and employment documentation with the employer. Tropical weather, seasonal typhoons, traffic, and occasional infrastructure limitations should also be considered when choosing a destination.