Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree or diploma in hotel management, business, or a related field, along with substantial experience in luxury hospitality and a proven record in hotel operations. Strong leadership, communication, problem-solving, budgeting, and people-management skills are expected. The role requires a hands-on, guest-focused leader who can motivate diverse teams, manage operational challenges, uphold Shangri-La standards, and represent the property professionally. Flexibility, cultural awareness, commercial judgment, and the ability to work extended hours, weekends, and holidays are essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group known for refined service, Asian-inspired warmth, and high-quality hotels and resorts worldwide. The company operates properties across Asia, the Middle East, Europe, North America, and other international markets, including several well-established hotels and resorts in the Philippines. Shangri-La places strong emphasis on guest care, colleague development, sustainability, local community engagement, and consistent brand standards. Its properties range from urban business hotels to large beachfront resorts, offering careers in rooms, food and beverage, wellness, finance, engineering, and hotel leadership. Employees are generally expected to demonstrate genuine hospitality, professionalism, teamwork, and attention to detail while creating memorable experiences for guests.

Working in Philippines

The Philippines offers hotel and resort opportunities across Luzon, Visayas, and Mindanao, with major hospitality hubs in Manila, Cebu, Boracay, Palawan, Bohol, and Davao. The culture is welcoming, family-oriented, and strongly influenced by Filipino, Spanish, American, and Asian traditions. English is widely used in business and tourism. Lifestyle varies from fast-paced city living to relaxed beach communities, with affordable local food, warm weather, and extensive outdoor activities. Housing and transport are more expensive in Manila and popular resort areas. Filipino citizens can relocate freely, while foreign professionals normally need employer sponsorship, an Alien Employment Permit, and an appropriate work visa, commonly the 9(g) pre-arranged employee visa. Tourist entry permission does not authorize employment. Candidates should confirm visa, tax, health insurance, accommodation, and relocation arrangements with the employer before accepting an offer.