Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B is responsible for supervising daily restaurant operations at Sinfully, ensuring attentive service, accurate orders, cleanliness, and a consistently high guest experience. Candidates should have previous experience in food and beverage service, preferably in a hotel, resort, or upscale restaurant, along with good knowledge of service standards, food safety, and point-of-sale procedures. Strong communication, leadership, problem-solving, and team-coordination skills are expected. The role requires a professional appearance, a guest-focused attitude, flexibility to work shifts, weekends, and holidays, and the ability to train and motivate colleagues while supporting smooth business operations.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized worldwide for its hotels, resorts, and distinctive approach to warm, personalized service. Its portfolio includes Shangri-La, Kerry, JEN, and Traders properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La hotels typically offer accommodation, restaurants and bars, meetings and events, wellness facilities, and resort activities. The company places strong emphasis on guest satisfaction, colleague development, operational excellence, and culturally respectful service. In the Philippines, Shangri-La operates prominent city and resort properties, offering opportunities across food and beverage, rooms, culinary, engineering, finance, and management. Benefits and employment conditions vary by property, position, and local regulations.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, with demand for food and beverage, housekeeping, front office, and culinary staff. Filipino workplace culture is generally warm, cooperative, family-oriented, and respectful of seniority, while English is widely used in hotels. Lifestyle varies from busy urban living to relaxed beach communities, with generally affordable food and transport but higher costs in major tourist areas. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly a 9(g) pre-arranged employment visa; requirements should be confirmed with Philippine authorities. Local hires should verify contracts, service charge arrangements, accommodation, medical coverage, and working hours before relocating. New arrivals should budget for deposits, transport, utilities, and reliable internet, and research weather, ferry or flight connections, and healthcare access for island assignments.