Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – F&B Service (Lobby Lounge) oversees daily lobby lounge operations, ensuring polished service, guest satisfaction, product quality, and efficient cost control. Candidates typically need a degree or diploma in hospitality, food and beverage, or a related field, along with several years of experience in upscale hotels, restaurants, or lounges. Strong leadership, communication, guest-relations, problem-solving, and staff-training skills are expected. The role requires knowledge of food and beverage service standards, menu and beverage presentation, hygiene regulations, cash handling, and basic inventory control. The successful candidate should be professional, attentive to detail, commercially aware, and comfortable working shifts, weekends, and public holidays in a busy luxury-hotel environment.

About the employer

Shangri-La Group is a global luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and related businesses. Its properties operate across Asia, the Middle East, Europe, North America, and other international destinations under the Shangri-La, Kerry, JEN, and Traders brands. In the Philippines, Shangri-La operates well-established luxury properties, including Shangri-La The Fort in Bonifacio Global City and Edsa Shangri-La in Mandaluyong. The company is recognized for warm Asian hospitality, high service standards, elegant facilities, and extensive dining and wellness offerings. Employees generally work in structured, guest-focused environments with opportunities for professional development, internal mobility, and exposure to international hospitality practices. Benefits vary by property and position but may include service charge, meals, uniforms, medical coverage, leave benefits, and training programs.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Jobs are available in hotels, restaurants, resorts, tourism, events, and cruise-related services, with Manila providing the broadest range of corporate and luxury-hotel roles. Filipino culture is generally warm, family-oriented, community-minded, and welcoming to foreigners. English is widely used, especially in business and hospitality. Lifestyle ranges from fast-paced urban living in Manila to relaxed beach life in island destinations, although traffic, rainy seasons, and occasional typhoons should be considered. Foreign employees usually need an employer-sponsored work permit and Alien Employment Permit, with the appropriate visa or status arranged through Philippine authorities. Requirements can change, so applicants should confirm current rules with the employer and an embassy. Relocation costs, accommodation, healthcare, taxation, and local transportation should be discussed before accepting an offer.