Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates with hotel departments, and resolves guest concerns professionally. Applicants typically need a hospitality or tourism background, relevant hotel experience, good English communication skills, computer literacy, and a well-presented, service-focused attitude. Knowledge of hotel systems and additional languages is an advantage. The role requires flexibility to work shifts, weekends, and holidays, along with strong attention to detail, patience, teamwork, and the ability to remain calm during busy periods. Shangri-La expects candidates to deliver warm, efficient service consistent with luxury-hotel standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its brands include Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Shangri-La properties are known for attentive service, comfortable accommodation, premium dining, wellness facilities, and strong local character. In the Philippines, the group operates well-known urban and resort properties and employs people across guest services, food and beverage, housekeeping, engineering, finance, and management. The company generally looks for employees who are courteous, reliable, culturally aware, and committed to creating memorable guest experiences. Benefits and conditions vary by property, position, and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism destinations. Hotels and resorts regularly recruit receptionists, food-and-beverage staff, housekeeping employees, chefs, and activity specialists. Filipino culture is welcoming, family-oriented, and strongly influenced by English-language communication, making it relatively accessible for international visitors and workers. Island life can offer beaches, outdoor activities, warm weather, and a relaxed pace, although transport, healthcare, and internet reliability vary by location. Foreign nationals normally need an employer-sponsored work permit and appropriate visa; working on a tourist visa is not permitted. Relocating employees should confirm sponsorship, accommodation, insurance, taxes, and contract terms before arrival. Local salaries may be lower than in major international markets, but resort packages sometimes include meals, housing, service charge, or transportation. Manila and Cebu provide broader career and lifestyle options, while smaller islands offer quieter surroundings and seasonal tourism work.