Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring prompt, friendly service and high standards of food, beverage, hygiene and guest care. Requirements typically include hospitality or hotel experience, preferably in a bar, restaurant or resort setting; good knowledge of beverages and service procedures; basic cash-handling and inventory skills; and strong spoken English. The successful candidate should be confident leading a team, organizing shifts, handling guest requests and complaints professionally, and working calmly in a busy outdoor environment. Flexibility to work weekends, holidays and changing shifts is expected. A service-focused attitude, neat presentation and familiarity with Shangri-La standards would be advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, comfortable accommodation, quality dining and strong attention to local experiences. In the Philippines, Shangri-La operates prominent city hotels and island resorts, including properties associated with destinations such as Boracay and Cebu. The company places emphasis on genuine hospitality, teamwork, employee development and consistently high service standards. Staff may receive benefits such as meals, uniforms, training, service charge participation and accommodation support, depending on the property and employment terms. Exact benefits and salary vary by location, position and experience.

Working in Philippines

The Philippines is an archipelago with major hospitality opportunities in Boracay, Cebu, Palawan, Bohol, Manila and Davao. Resorts regularly recruit staff for food and beverage, housekeeping, front office, diving, wellness and guest activities, while larger cities offer corporate and hotel careers. Filipino culture is warm, family-oriented and strongly influenced by English, Spanish and Asian traditions. Island life can be relaxed and community-focused, with beaches, diving, local markets and outdoor activities, though transport and internet access may be less reliable outside major centers. Foreign nationals generally need an employer-sponsored work permit and appropriate visa; tourist status does not authorize employment. Employers commonly assist with documentation, but applicants should confirm requirements with Philippine immigration authorities. Relocation costs, accommodation, healthcare and tax arrangements should be checked before accepting an offer. Weather is tropical, with a dry season and a wetter typhoon period.