Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La’s service standards. Typical requirements include a diploma or bachelor’s degree in hospitality, human resources, education, or a related field, along with experience in hotel training, guest service, or learning and development. The role requires strong communication, presentation, coaching, and organizational skills, as well as confidence working with employees from different cultural backgrounds. The successful candidate is expected to coordinate training sessions, monitor participation and effectiveness, support onboarding, coach colleagues, maintain training records, and promote continuous improvement in guest experience and service delivery.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong and operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, personalized guest service, and strong emphasis on colleague development. Shangri-La properties typically provide accommodation, dining, wellness, leisure, and conference facilities for business and leisure travelers. In the United Arab Emirates, the group operates prominent luxury hotels and resorts, including properties in Dubai and Abu Dhabi. Employees work in a multicultural environment where attention to detail, professionalism, teamwork, cultural awareness, and consistent service excellence are highly valued.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the broadest hospitality and tourism opportunities. Hotels, resorts, restaurants, airlines, attractions, events, and luxury retail create regular openings in training, front office, food and beverage, housekeeping, finance, and management. The culture blends Emirati traditions with a highly international workforce; modest dress, respect for religion, punctuality, and professional conduct are important. Lifestyle options range from busy city living and shopping to beaches, desert activities, and cultural sites. Employers normally sponsor an employment visa, work permit, medical examination, and Emirates ID for eligible overseas hires. Candidates should confirm contract terms, accommodation, transport, insurance, annual leave, and airfare before relocating. Living costs, especially in Dubai and Abu Dhabi, can be high, so accommodation benefits are valuable.