Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or emergencies. Candidates should have a degree or relevant experience in hotel management, strong knowledge of front-office procedures, and previous supervisory experience in an upscale hotel or resort. Excellent communication, leadership, decision-making, and problem-solving skills are essential. The role requires flexibility to work rotating shifts, weekends, and holidays, along with a professional appearance and strong understanding of Shangri-La service standards. The successful candidate is expected to be visible, approachable, commercially aware, and committed to creating a safe, comfortable, and memorable guest experience.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, refined service, and high standards in accommodation, dining, wellness, and guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Manila, Edsa Shangri-La, Shangri-La Mactan in Cebu, and Shangri-La Boracay. Its hotels typically offer structured training, international career opportunities, employee benefits, and a multicultural working environment. Team members are expected to demonstrate genuine care, professionalism, integrity, and attention to detail while delivering the company’s signature service philosophy. A Duty Manager can gain broad operational experience and work closely with front office, food and beverage, housekeeping, engineering, security, and senior management teams.

Working in Philippines

The Philippines offers hospitality opportunities across Manila, Cebu, Boracay, Palawan, and other resort destinations. Roles are available in hotels, restaurants, tourism, wellness, events, and cruise-related services, with stronger seasonal demand in beach locations. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by English-language education and international tourism. Island living can be relaxed and scenic, although transport, healthcare access, internet reliability, and living costs vary considerably by location. Boracay and Cebu provide active tourism communities, while Palawan and smaller islands offer a quieter lifestyle. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) pre-arranged employee visa; requirements can change, so immigration advice is recommended. Employers may assist with permits, accommodation, meals, insurance, relocation, or flights, but these benefits should be confirmed in the employment contract.