Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining receives guest meal and beverage orders by telephone, accurately records preferences and special requests, communicates orders to the kitchen and service team, and follows up to ensure timely delivery and guest satisfaction. Shangri-La typically seeks candidates with hospitality or customer-service experience, good spoken English, a professional telephone manner, strong attention to detail, and basic computer skills. Cantonese and Mandarin are valuable in Hong Kong. The successful candidate should be courteous, calm under pressure, comfortable working shifts, and able to coordinate effectively with multiple departments. Flexibility for weekends, public holidays, and busy overnight periods is normally expected.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The group operates under a service philosophy centered on warm Asian hospitality, personalized guest care, and high operating standards. Shangri-La Hong Kong is one of the company’s flagship properties, offering luxury accommodation, restaurants, meeting facilities, and in-room dining services. Employees generally work in a multicultural environment with structured hotel procedures, training opportunities, and opportunities for career development within the wider group. Benefits and employment conditions vary by position, property, and candidate eligibility, but may include staff dining, uniform provision, medical coverage, service charge, and discounted stays at participating hotels.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and professional services. Its culture blends Cantonese traditions, international influences, festivals, excellent food, and a fast-paced working style. Life is convenient and highly connected, with efficient public transport, vibrant neighborhoods, beaches, hiking trails, and busy nightlife. Housing is expensive, especially near major business districts, so many newcomers share apartments or live in areas connected by the MTR. Foreign nationals normally need an employment visa sponsored by a Hong Kong employer before starting work; requirements include a confirmed offer, suitable qualifications or experience, and proof that the role cannot readily be filled locally. Employers commonly assist with applications. Bring valid documents, budget carefully for accommodation, and expect humid summers and compact urban living.