Service Centre Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Centre Officer handles guest calls, enquiries and service requests, coordinates with departments, records requests accurately and follows up to ensure timely resolution. Requirements typically include hospitality or customer-service experience, clear Cantonese and English communication, basic computer skills and a professional, helpful manner. Mandarin is often advantageous. The successful candidate is expected to remain calm under pressure, work shifts including weekends and public holidays, protect guest confidentiality and consistently deliver Shangri-La’s service standards. Previous hotel experience and familiarity with telephone or property-management systems would be an advantage.

About the employer

Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong and known for its Asian-inspired approach to warm, personalised service. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its properties typically offer accommodation, restaurants, conference facilities, wellness services and business amenities. Shangri-La places strong emphasis on guest care, professionalism, teamwork and employee development. In Hong Kong, the company operates prominent luxury hotels and provides opportunities across front office, food and beverage, housekeeping, engineering, finance and corporate functions. Employees generally work in multicultural teams and are expected to uphold high standards of presentation, discretion and service consistency.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, aviation, tourism and international business. The culture combines Cantonese traditions, Chinese festivals and food with a highly global, fast-paced working environment. Life is convenient but busy: public transport is excellent, housing is expensive, and popular areas include Hong Kong Island, Kowloon and the New Territories. English is widely used in hotels and offices, while Cantonese is valuable for daily life and customer-facing roles; Mandarin can also help. Overseas employees normally need an employer-sponsored employment visa, with approval depending on qualifications, experience, salary and proof that the role cannot readily be filled locally. Candidates should secure a written offer before relocating, arrange accommodation and insurance, and check visa, tax and dependent requirements with Hong Kong authorities or the employer.