Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress will welcome guests, take and serve food and beverage orders, explain menu items, maintain service standards, process payments, and keep the restaurant clean and well presented. Applicants should have relevant food-and-beverage experience, a friendly and professional manner, good communication skills, and the ability to work efficiently in a busy hotel restaurant. Knowledge of Cantonese, English, or Mandarin is advantageous. The candidate is expected to be attentive, reliable, well groomed, team-oriented, and flexible with shifts, weekends, and public holidays. Familiarity with Asian cuisine and a genuine interest in delivering warm Shangri-La hospitality would be beneficial.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for refined service, comfortable surroundings, and a strong emphasis on genuine Asian hospitality. Shangri-La properties offer accommodation, restaurants, bars, meeting facilities, spas, and guest experiences for business and leisure travellers. The company invests in staff training and career development, with opportunities across food and beverage, rooms, culinary operations, guest services, and corporate functions. Cafe Malacca is associated with the group’s Hong Kong hotel operations and focuses on Malaysian and Southeast Asian-inspired cuisine in a polished hotel setting.

Working in Hong Kong

Hong Kong is a dense, energetic international city spread across Hong Kong Island, Kowloon, and the New Territories, with excellent public transport and abundant hospitality, retail, finance, technology, and education opportunities. Hotel and restaurant work is concentrated in areas such as Central, Admiralty, Tsim Sha Tsui, Causeway Bay, and the airport district. The culture blends Cantonese traditions with global influences; dining, festivals, hiking, beaches, and efficient city life are major attractions. Housing can be expensive, so employer accommodation or a realistic relocation budget is important. Most foreign workers need an employment visa arranged with an approved sponsor before starting work, while residents of some countries may visit visa-free but cannot work. Applicants should confirm contract terms, working hours, medical requirements, insurance, and visa eligibility directly with Shangri-La and Hong Kong Immigration.