Security Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Security Supervisor is responsible for protecting guests, colleagues, property and hotel assets while maintaining a safe and welcoming environment. Typical requirements include relevant hotel, security or law-enforcement experience, supervisory ability, good communication skills, physical fitness, sound judgment and knowledge of emergency procedures. Candidates should be familiar with access control, patrols, incident reporting, CCTV monitoring, fire and life-safety procedures, and local regulations. Fluency in English and Cantonese is generally advantageous in Hong Kong. The successful candidate is expected to remain calm under pressure, respond quickly to incidents, lead security officers professionally, maintain accurate records and deliver discreet, service-oriented support to guests and hotel departments.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, high service standards and distinctive guest experiences. Shangri-La hotels commonly provide accommodation, dining, meetings, wellness and recreational facilities, supported by large multicultural teams. The group places emphasis on guest care, colleague development, operational excellence and responsible business practices. A Security Supervisor in a Shangri-La property would work closely with hotel leadership and departments including Front Office, Engineering, Housekeeping and Food and Beverage to protect people and assets while supporting a professional and welcoming atmosphere.

Working in Hong Kong

Hong Kong offers strong opportunities in hospitality, tourism, security, finance, retail, logistics and professional services. Its culture blends Cantonese traditions with international influences, and English is widely used in business and hotels. Lifestyle is energetic and convenient, with excellent public transport, diverse dining, shopping, hiking trails and nearby beaches, although housing can be expensive and space is limited. Hong Kong is not a single resort island, but includes Hong Kong Island, Kowloon and the New Territories. Overseas professionals generally need an approved employment visa before starting work; the employer normally supports the application and must demonstrate a genuine position and suitable salary. Relocating requires arranging accommodation, medical coverage, banking, taxation and an identity card after arrival. Cantonese is valuable for customer-facing and security roles, while English is important in international hotels.