Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Residences) welcomes residents, manages daily requests, coordinates services, handles feedback and complaints, and helps create a warm, personalised living experience. Candidates typically need hotel, luxury residence, or customer-service experience, strong communication skills, professional presentation, and good English; additional Indonesian or other language skills are useful. The role requires confidence with guests, attention to detail, problem-solving ability, discretion, and comfort using hotel systems. The successful candidate is expected to remain calm under pressure, anticipate resident needs, work closely with housekeeping, engineering, security and concierge teams, and maintain Shangri-La’s service standards. Shift work, weekends and public holidays may be required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for refined service, welcoming Asian hospitality and high-quality hotels, resorts and residences. The group operates properties across Asia, the Middle East, Europe, North America and other destinations, serving leisure travellers, business guests and long-term residents. Shangri-La places strong emphasis on personalised guest care, cultural understanding, professional development and consistent operating standards. Its residences typically combine hotel-style services with the comfort and privacy of a private home, making resident relationships especially important. Employees may receive structured training, staff meals, uniforms, medical support and opportunities to move between departments or properties, depending on the location and employment contract. The exact benefits, salary and service-charge arrangements for this Indonesia position should be confirmed directly with the recruiting team.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam and other islands, particularly in hotels, resorts, restaurants, villas, wellness and tourism services. Bali is the most international and tourism-focused, with a relaxed lifestyle, strong expatriate community and higher living costs in popular areas such as Canggu, Seminyak and Ubud. Jakarta provides broader corporate opportunities but is busy and urban, while Lombok and other islands offer a quieter pace and growing resort markets. Indonesian culture values politeness, community, religious respect and modest professional behaviour. Employers commonly expect English in luxury properties; Indonesian is highly useful for daily life. Foreign nationals normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Arrange accommodation, insurance, tax registration and document checks before relocating, and confirm whether housing or meals are included.