Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or operational issues. Candidates typically need a degree or diploma in hospitality, previous hotel front-office or supervisory experience, strong communication skills, and familiarity with hotel systems. The role requires leadership, sound judgment, a guest-focused attitude, flexibility to work rotating shifts, weekends, and holidays, and the ability to remain calm under pressure. Shangri-La expects candidates to uphold service standards, support colleagues, maintain accurate records, and represent the hotel professionally.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high-quality accommodation, dining, wellness, and conference services. Its Philippine properties serve business and leisure travelers in major destinations, including Manila, Cebu, and Boracay. Shangri-La places strong emphasis on personalized guest experiences, operational excellence, employee development, and responsible business practices. Employees generally work in multicultural teams and are expected to demonstrate courtesy, professionalism, attention to detail, and commitment to the company’s service values.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for hotel, restaurant, tourism, wellness, and events professionals. Filipino culture is welcoming, family-oriented, and community-minded, while English is widely used in business and hotels. Lifestyle varies from busy urban living to relaxed island communities, with generally warm weather, affordable local food, and strong domestic travel options. Foreign workers usually need employer sponsorship and the appropriate work permit or visa; requirements depend on nationality and contract, so confirmation with the employer and Philippine authorities is essential. Relocating staff should budget for housing, transport, healthcare, insurance, and possible deposits. Local salaries may be supplemented by service charge, meals, accommodation, or other hotel benefits.