Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning and delivering training programmes that support service quality, leadership development and employee performance. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning methods, performance management and hospitality standards, and be confident presenting to employees at all levels. Strong communication, organisation, coaching and facilitation skills are essential. The role also involves identifying development needs, maintaining training records, evaluating programme effectiveness and supporting compliance with company policies. Experience with Shangri-La or other international hotel brands would be an advantage.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its warm Asian hospitality, high service standards and strong international presence. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other destinations. Its properties serve leisure travellers, business guests, families and major events, with a focus on personalised service and memorable experiences. Shangri-La places considerable emphasis on colleague development, service culture, sustainability and internal career progression. In Malaysia, the company has operated established hotels and resorts serving both domestic and international visitors. A Learning & Development Manager supports this culture by helping colleagues build technical, leadership and guest-service skills while ensuring training standards are applied consistently across the property.

Working in Malaysia

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events and corporate learning, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Although Malaysia is not one island, it includes attractive island destinations such as Langkawi, Penang, Redang and Tioman, as well as extensive mainland cities. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hotels and business settings. Lifestyle options range from busy city living and shopping to beaches, rainforest activities and relaxed island communities. Foreign employees generally need an employment pass sponsored by the hiring company; approval depends on the role, qualifications and current immigration rules. Relocation packages vary and may include accommodation, flights, insurance or meals. Candidates should confirm benefits, tax treatment, work-pass support and the exact property location before accepting an offer.