Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is responsible for driving business and room revenue for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hospitality, tourism, business, or a related field, together with several years of hotel sales experience, preferably in an international resort or luxury hospitality environment. The candidate should understand local and international markets, corporate and leisure segments, contracting, account management, sales visits, and revenue targets. Strong communication, negotiation, presentation, networking, and analytical skills are expected. The role also requires close coordination with reservations, revenue management, marketing, events, and operations teams, as well as willingness to travel and work flexible hours when required.

About the employer

Shangri-La Group is a leading international luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. The group is known for attentive service, strong destination experiences, and premium facilities for leisure and business travellers. In Penang, Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort are established beachfront properties located along Batu Ferringhi. They serve holidaymakers, families, corporate clients, meetings, weddings, and international tour groups. Employees generally work in a multicultural environment with structured hospitality standards, customer-focused training, and opportunities to collaborate across departments and markets.

Working in Malaysia

Penang Island is one of Malaysia’s best-known destinations for hospitality, tourism, food, healthcare, education, technology, and commercial jobs. Opportunities are concentrated in George Town, Batu Ferringhi, Bayan Lepas, and the airport area, with resorts, hotels, restaurants, serviced residences, and multinational companies providing employment. The culture blends Malay, Chinese, Indian, and colonial influences, while local life is known for hawker food, festivals, heritage streets, beaches, and a relaxed social atmosphere. Living costs are generally lower than Kuala Lumpur, although rents near resort and expatriate areas can be higher. Foreign employees normally need an employer-sponsored Employment Pass approved before beginning work; requirements depend on nationality, salary, qualifications, and current Malaysian regulations. Relocating staff should confirm sponsorship, housing, insurance, tax, and dependent arrangements with the employer.