Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily reception, concierge, guest services, telephone, and cashiering operations. Responsibilities include supervising colleagues, managing arrivals and departures, resolving guest concerns, maintaining service standards, coordinating with other departments, and assisting with staffing and training. Candidates should have a diploma or degree in hospitality or a related field, relevant hotel front-office experience, and strong knowledge of hotel systems such as Opera. Excellent spoken and written English, leadership ability, professional presentation, sound judgment, and a genuine commitment to guest satisfaction are expected. Experience in an international luxury hotel and knowledge of additional languages would be advantageous. The role requires flexibility to work shifts, weekends, and public holidays.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for personalised service, refined accommodation, extensive dining facilities, wellness offerings, and strong attention to guest comfort. Shangri-La Hotel Singapore is a prominent urban resort set on approximately 15 acres near Orchard Road, offering rooms, suites, restaurants, meeting facilities, gardens, and recreational amenities. The company places emphasis on genuine hospitality, colleague development, operational excellence, and creating memorable experiences. Working for Shangri-La can provide exposure to international guests, luxury-service standards, structured training, and opportunities to progress within a global hotel organisation.

Working in Singapore

Singapore is a compact island city-state offering strong opportunities in hospitality, tourism, finance, technology, healthcare, and logistics. Hotels regularly recruit front-office, food-and-beverage, housekeeping, culinary, sales, and engineering professionals, although competition is high. The culture is multicultural, orderly, and fast-paced, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle highlights include excellent public transport, diverse food, shopping, parks, waterfront areas, and easy access to regional destinations. Housing and daily expenses can be high, particularly near central districts, so salary and accommodation should be considered carefully. Foreign employees generally need an employer-sponsored work pass: professional and managerial roles commonly use an Employment Pass, while eligible mid-skilled hospitality roles may use an S Pass, subject to government requirements and quotas. Employers usually guide successful candidates through the application process. New arrivals should arrange valid immigration approval, accommodation, healthcare coverage, and a local bank account.