Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily front-office operations, supports smooth check-in and check-out, handles guest requests and complaints, coordinates with housekeeping and other departments, and ensures Shangri-La service standards are maintained. Candidates are generally expected to have several years of hotel front-office experience, supervisory or managerial exposure, strong communication skills, and good knowledge of hotel systems. The role requires a polished, guest-focused attitude, sound judgment, flexibility for rotating shifts, and the ability to remain calm while managing operational issues. Fluency in English is essential; additional languages and experience in a luxury hotel environment are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for its warm Asian hospitality, refined service, distinctive properties, and strong focus on guest satisfaction. Shangri-La Singapore is an established luxury hotel set in extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, event facilities, wellness services, and business amenities for leisure and corporate travellers. Employees typically work in a multicultural environment with structured service standards, training opportunities, and opportunities for career development across the wider Shangri-La network.

Working in Singapore

Singapore is a compact, highly developed island city with strong employment opportunities in hospitality, tourism, aviation, retail, finance, technology, healthcare, and logistics. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its festivals, languages, food, and neighbourhoods. The lifestyle is safe, clean, convenient, and energetic, with excellent public transport, shopping, dining, parks, and cultural attractions. Living costs, particularly rent, can be high, so accommodation and transport should be considered carefully when evaluating an offer. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Candidates should secure a written offer before relocating and confirm pass eligibility, accommodation arrangements, medical requirements, and tax obligations with the employer and Singapore authorities.